Most modern companies with a well-developed structure are frantically trying to adapt to the rapid changes in the world of telecommunications. To date, the choice of means of communication is huge: cell phones, PDAs, e-mail, instant messaging (SMS), office phones, virtual meeting rooms, text messages and digital video.
Many of these tools exist in isolation from each other and for each of them, you need to purchase and install your own access devices and network systems that require maintenance and coordination of their work.
Some companies offer IP-based solutions designed to simplify the management of the communication system, to make it flexible and capable of quickly adjusting to changing business requirements.
The advantages of such solutions and the problems it solves:
The presence of a unified service allows, on the one hand, each employee to perform their work better and faster, on the other – companies change the business processes themselves, making them more efficient and optimized for customer expectations and market requirements. This increases the efficiency of the company’s business processes of any size and at the same time reduces the total cost of ownership of the communication infrastructure, which provides the enterprise with an additional advantage over competitors, as it increases its efficiency.
The Unified Communications System is a set of voice, data and video solutions that have been specifically designed to improve communication efficiency in enterprises of all sizes.
The basic services of unified communications are:
Complex IP-telephony solutions allow building a modern telephone network of the company, covering from several dozens of users in the network of a small enterprise or a remote office of the corporation to several hundred thousand subscribers in a distributed network of a large corporation.
The hardware and software complex aimed at automating and increasing the efficiency of work with a large flow of requests coming to the organization from customers, partners or other sources, regardless of the electronic channels they receive: by phone, e-mail or web- Site of the company.
The most common way to date is the interaction, which opens wide opportunities for the organization of effective communication between the central office and regional branches of the company, in the media, for the organization of distance learning, etc.
Multimedia conferences, conference calls and situational centers are a single complex for the organization and holding of audio and video conferences, as well as web conferences that use a web browser to work together with documents (in particular, in the case of distance learning, slides, presentations And other training materials), editing files, text chat, drawing arbitrary schemes (white boarding), etc.
The services, being a full-featured voice messaging system (voice mail, unified communications VoIP), allows users to listen to their phone’s e-mail, check the presence of voice messages over the Internet and send, receive or redirect fax documents.